How Can You Achieve More Consistent Operational Performance?

To achieve more consistent operational performance, ask yourself some questions about your business. For example:

• Are you consistently keeping your promises to customers?
•  Are your shipments reliably going out on time?
• When a customer calls, does someone always answer the phone within three rings (or whatever standard you’ve set)?
• Are customer requests all handled the same way, regardless of which employee handles the request?
• Do customers always want to talk directly to you because they know you’re the only person who can handle things to their satisfaction?
• Are you hearing more and more customer complaints as time goes by?
• Do your employees do everything to your satisfaction?

If employees can’t perform consistently, it puts the owner between a rock and a hard place. The owner doesn’t have time to do everything himself. But since he’s the only one who can do things right, he feels compelled to try.

Sooner or later, the owner in this situation runs out of gas.

In my video, I talk about how you can avoid this situation.